Knowledge base
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Setup guides, mode walkthroughs, pricing explainers, and troubleshooting — searchable.
Most asked questions
General
What is Content Vault & how does it work?
Content Vault is a Shopify app that lets you sell, protect, and manage digital content using subscriptions, memberships,
General
How to install & set up Content Vault
This guide walks you through installing Content Vault and getting everything set up so customers can: Subscribe on your
General
Which Subscription Type Should I Choose?
Content Vault offers multiple subscription types so you can match how you sell content with how customers access it. Eac
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General
4Onboarding basics and core concepts — how Content Vault installs on your Shopify store and how to ship your first digital subscription product.
- How does Content Vault pricing work?
- Which Subscription Type Should I Choose?
- How to install & set up Content Vault
- What is Content Vault & how does it work?
Build, tier, and operate recurring digital products — Content Drip schedules, Library Access, and Content Pass — plus trials and billing cycles.
- Subscriptions page overview
- How to offer limited-time discounts
- How subscription tiers work
- Setting up a Content Pass subscription
- Setting up a Library Access subscription
- Setting up a Content Drip subscription
Manage subscribers end to end: tags and segments, plan changes, cancellations and pauses, refunds, and bulk actions across your customer base.
View category →Settings
5Fine-tune how Content Vault runs on your store — billing, checkout, security, storefront widgets, and streaming and download behavior.
- Setting up video / audio streaming
- Setting up PDF stamping & watermarks
- Customizing the subscription widget
- Settings page overview
- Handling failed payments & cancellations
Files
1Upload, organize, and protect your digital catalog — bulk uploads, folders, watermarking, streaming, and per-file access and download limits.
View category →Emails
3Customize the emails Content Vault sends — templates, triggers, deliverability, and white-labeling — so every subscriber message fits your brand.
- Why aren't customers receiving emails?
- Setting up custom white-label emails
- Customizing email templates
Start here
Not sure which subscription mode to pick?
Content Vault offers three subscription modes. The right one depends on how your content is produced and consumed. Our 5-minute guide helps you decide — and shows real stores using each one.
Content Drip
Release over time
Library Access
Instant full-catalog unlock
Content Pass
Download quota per month