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Emails

Customizing email templates

Updated February 20, 2026

Content Vault automatically sends transactional emails to your customers at key moments — such as when they subscribe, receive new content, experience a failed payment, or when their subscription status changes.

All of these emails can be fully customized so they match your brand, tone, and messaging.

Where to Find Email Templates

You can manage all email templates from:

Content Vault → Settings → Email Templates

Templates are grouped by subscription type and event, making it easy to find exactly what you want to customize.

Content Vault app Email templates page grouped by Content Drip, Library Access and Content Pass

Types of Email Templates

Content Vault provides different email templates depending on the subscription type and event.

Content Drip Emails

Used for drip-based subscriptions.

  • New subscription – sent when a customer first subscribes
  • Drip access with download links – sent when first drip content is available
  • New drip released – sent when new content is unlocked
  • Subscription resumed – sent when a paused subscription resumes

Content Drip email template group listing drip access, new drip and new subscription templates

Library Access Emails

Used for full library access subscriptions.

  • New subscription – sent when access is granted
  • Vault access with download links – includes links to available files
  • Vault files have been updated – sent when new files are added
  • Subscription resumed

Library Access email templates for new subscription, vault access links and updated files

Content Pass Emails

Used for download-limited subscriptions.

  • New subscription
  • Subscription resumed

These emails typically explain download limits and renewal behavior.

Content Pass email templates for new subscription and subscription resumed messages

General Subscription Emails

Used across all subscription types.

  • Payment due tomorrow
  • Subscription payment failed
  • Cancelled subscription – access retained
  • Cancelled subscription – access revoked
  • Subscription paused – access retained
  • Subscription paused – access revoked

General email templates for cancelled, paused, payment due and failed payment events

Editing an Email Template

To customize a template:

  1. Click Edit template next to the email you want to modify
  2. Update the subject line
  3. Edit the email body content
  4. Save your changes

Once saved, the customized version is used immediately for all future emails.

Content Vault email template editor showing a failed-payment email beside draggable content blocks

Restoring the Default Template

If you want to revert to Content Vault’s original messaging:

  • Click Restore default template next to the email
  • Confirm the reset

This replaces your custom content with the default version.

Custom Email Sender (Optional)

By default, Content Vault sends emails using our system sender. You can optionally configure a custom email sender to send emails from your own domain.

This helps with:

  • Brand consistency
  • Better deliverability
  • Customer trust (emails come from your domain)

You can configure this in:

Content Vault → Settings → Custom Email Settings

👉 Learn how to set up a custom email sender

Custom email settings panel with the sender Email address field and Create button

If you’re unsure which emails to customize first or want help refining your messaging, feel free to reach out via live chat — we’re happy to help.